Question 1

How do I get a live price or quote on OfBusiness?

Accepted Answer

Search the product and tap Get Quote, or ask VED AI for an instant, grade-wise price across metals, chemicals, fashion and food.

Question 2

How do I buy raw materials on OfBusiness?

Accepted Answer

Browse the category, request a quote and order online — from the marketplace or OfBusiness’s own manufacturing.

Question 3

Can I get a quote for a specific grade (TMT Fe500, PP, ethyl acetate)?

Accepted Answer

Yes — tell VED AI the grade, quantity and delivery location for a precise quote.

Question 4

Can a sales representative call me back?

Accepted Answer

Yes — VED AI can arrange a callback, or raise a General enquiry with a preferred time.

Question 5

How do I track my OfBusiness order or shipment?

Accepted Answer

Sign in and open Orders for live status and delivery tracking per shipment.

Question 6

Where do I see my current / running orders?

Accepted Answer

All active orders sit under Orders in your account.

Question 7

How do I download an invoice for my order?

Accepted Answer

Open the order in your account and download the invoice from its documents.

Question 8

How do I get my order confirmation, PO or POD?

Accepted Answer

These sit against each order in your account; if missing, email getsupport with the PO number.

Question 9

My shipment looks delayed — what should I do?

Accepted Answer

Check live status under Orders, or ask VED AI with your order number for the latest update

Question 10

How do I check my outstanding dues or amount payable?

Accepted Answer

See your outstanding balance under Dues in your account.

Question 11

How do I get my ledger or account statement?

Accepted Answer

Download your ledger for any period from your account, or email getsupport with GSTIN and period.

Question 12

I have a payment or invoice query on a transaction — who handles it?

Accepted Answer

Email getsupport with the PO/invoice number and finance will resolve it.

Question 13

How do I become a supplier or sell to OfBusiness?

Accepted Answer

Raise a Supplier enquiry; the sourcing team reviews and onboards you.

Question 14

I registered as a supplier — what happens next?

Accepted Answer

We screen registrations and reach out if there’s a fit; no need to resubmit.

Question 15

How do I partner or become a dealer/distributor with OfBusiness?

Accepted Answer

Raise a Partner enquiry with your category and region; the team assesses fit.

Question 16

Can I get credit or working capital to fund my purchases?

Accepted Answer

Eligible businesses can access collateral-free working capital and business loans — check eligibility with VED AI.

Question 17

Why am I asked to update your name to “OFB Tech Limited”?

Accepted Answer

Our legal entity is now OFB Tech Limited (formerly OFB Tech Private Limited); update vendor/KYC records with the new COI & PAN shared.

Question 18

I received a contact-verification request — is it genuine?

Accepted Answer

Yes, we periodically verify contacts; confirm via getsupport if unsure.

Question 19

Why do you need my MSME / Udyam registration?

Accepted Answer

For statutory compliance and correct classification of dues.

Question 20

How do I update my registered contact details?

Accepted Answer

Email getsupport from your registered address with the change.

Question 21

How do I apply for a job at OfBusiness?

Accepted Answer

Roles are on our careers page — apply there (not via support).

Question 22

How do I contact investor relations?

Accepted Answer

Raise an Investor Relations enquiry.

Question 23

How do I make a press or media enquiry?

Accepted Answer

See Press & Media, or email getsupport to be routed.

Question 24

What’s the fastest way to reach support?

Accepted Answer

Chat with VED AI — 24×7 and instant. Or email getsupport.

Question 25

How do I raise a complaint or escalation?

Accepted Answer

Tell VED AI or email getsupport with your order/PO number.

Contact Us

Meet VED AI — the fastest way to get help

Frequently Asked Questions

Prices, quotes & buying